EAZY’s PRIVACY POLICY

1. Our Commitment to Your Privacy

At Eazy Laundry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”).

2. Consent

By using our services, visiting www.eazylaundry.my, accessing our mobile applications (“Apps”), communicating with us, or otherwise providing your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, and disclosure of your personal data as described herein. Eazy Laundry reserves the right to amend this Privacy Policy from time to time. Any updates will be published on our website and/or Apps. Continued use of our services constitutes acceptance of the updated Policy.

3. Collection and Use of Personal Data

You may browse our website or Apps without providing personal data. However, when you choose to share your information with us, we may collect and use it for purposes including, but not limited to:

a) Delivering and managing our laundry and related services

b) Providing customer support and responding to enquiries

c) Enhancing service quality and customer experience

d) Communicating service updates, offers, or promotions

e) Managing our ongoing relationship with you

f) Administrative, operational, and record-keeping purposes

g) Data analysis and reporting without identifying individuals

h) Recruitment and employment-related activities

i) Ensuring system security and investigating potential incidents

j) Complying with legal and regulatory obligations

k) Any other purpose reasonably related to the above

(collectively referred to as the “Purposes”).

In addition to information you provide directly, we may collect personal data from lawful third-party sources, referrals, or publicly available platforms, where permitted by law.

4. Disclosure of Personal Data

Where necessary for the Purposes stated above, your personal data may be disclosed to:

a) Our appointed service providers, logistics partners, and professional advisers

b) Auditors, consultants, or legal advisors

c) Regulatory authorities, government agencies, or law enforcement bodies, where required by law

d) Related or affiliated companies for service or promotional purposes

e) Any party you expressly authorise us to share information with

f) Another entity in the event of a merger, acquisition, or business restructuring

Such disclosures will be made in accordance with applicable laws. To the extent permitted by law, Eazy Laundry shall not be liable for any loss or damage arising from such disclosures.

5. Protection of Personal Data

We implement reasonable physical, technical, and administrative safeguards to protect your personal data from unauthorised access, misuse, loss, or alteration. These measures include secure systems, access controls, and data protection procedures appropriate to the nature of the information collected.

While we take all reasonable steps to safeguard your personal data, no method of electronic transmission or storage is entirely secure. Accordingly, we cannot guarantee absolute security.

6. Communications

Personal data shared with us through emails, online forms, or in-app communications will be handled in accordance with this Privacy Policy. Communications may be monitored for quality assurance, training, or security purposes.

7. Third-Party Websites

Our website or Apps may contain links to third-party websites. Eazy Laundry is not responsible for the privacy practices or content of such sites. This Privacy Policy applies solely to personal data collected by Eazy Laundry.

8. Access, Correction, and Withdrawal of Consent

We endeavour to ensure that personal data we hold is accurate, complete, and up to date. You may request access to, correction of, or withdrawal of consent relating to your personal data, subject to PDPA requirements and applicable administrative fees.

Eazy Laundry reserves the right to refuse such requests where permitted by law.

9. Contact Information

For enquiries regarding this Privacy Policy or your personal data, please contact:
Email: hello@eazylaundry.my

11. Updates to This Policy

This Privacy Policy may be revised periodically. The most current version will always be available on our website and Apps. Continued use of our services indicates your acceptance of the revised Policy.